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| FAQ |
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Setup Related Questions
Questions About The Service
Problems And Troubleshooting
Getting Started With Appcentral
Configuring your Email Client: Exchange for Outlook
Configuring Your Email client: POP3 for Outlook
Setting Up Outlook Client for RPC Over HTTP.
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Setup Related Questions
How do I access my AppCentral account?
After you sign up for service, you'll receive an email detailing how to get started. Just point your browser to https://connect.AppCentral.com and login using your assigned username and password, and then click the application of your choice.
Can I access my POP3 email from AppCentral?
If you have POP3 email account from another service provider, you can setup your AppCentral Outlook client to send and receive email from that account. Please see Setting Up POP3 Access in AppCentral.
How do I move my existing email and address book to AppCentral?
You can export your existing email, address book, and calendar to your AppCentral Outlook client. Please see the document specific to your current email client:
- Outlook - Moving Your Mailbox to AppCentral
- Eudora - Moving Your Mailbox to AppCentral
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Questions About the Service
Is any special client software required?
No. Most web browsers integrate with Java, which allows you to use our service without installing any additional software. This means that you can access your account from almost any internet connected computer! For improved performance with some printers, you do have the option to install the AppCentral client.
Can I use my local email client to access my AppCentral Exchange Hosted email?
This feature is currently not supported. To access your AppCentral Exchange Hosted email, you must either login to your AppCentral account, or use Outlook Web Access at https://mail.AppCentral.com.
Can I access data and files from my local computer?
Our software automatically maps the drives from your local computer so that your data is available in the AppCentral portal. You will have the option to select the level of drive mapping when you login to AppCentral, and you can then move files back and forth as you wish.
Will I be able to print?
Yes. Printing from AppCentral is as simple and fast as printing at your home or office. If you can print from your local PC, you can print from AppCentral applications.
Are my data and files backed up?
Exchange email and your data files are backed up twice daily and stored for 30 days.
Is my data safe from hackers and viruses?
AppCentral uses state of the art security technology to protect your data. All activities and files are constantly monitored for malicious activity, so your data is guaranteed safe.
What about Spam?
AppCentral Exchange email accounts are protected by a state of the art spam filtering system to prevent your mailbox from filling up with junk. If you are using a POP3 mail account, your POP3 email provider is responsible for filtering spam from your mailbox.
Can I install my own software on the system?
No. Installation of personal software is not permitted. If there is high demand for a certain application, we will integrate it into the portal.
Can I share my AppCentral account?
You may share your account with colleagues or family, but only one login per account can be active at once. Our system is constantly monitored for abuse of accounts.
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Problems and Troubleshooting
Help! I forgot my password!
We can reset your password for you. Just open a support ticket and we'll email it to the email address you signed up with.
My browser gives me a certificate error at connect.AppCentral.com.
Some browsers do not trust our SSL certificate by default. You must instruct your browser to trust the certificate when you see the error message.
When I launch an application, I get a Java error.
Please make sure you have installed the latest Java Runtime Environment (JRE 5.0 Update 8) from SUN. You can download it here.
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"History has shown that, when a business tool becomes commoditized, common and reliable, the shift to a AppCentral model becomes a reality. The companies that grasp this will benefit the most."
Michael Lee, Editor, On Demand Computing
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User Support
